About Us:
At PadCare, we're on a mission to make hygiene sustainable. Founded in 2018, we have developed India's first patented sanitary napkin recycling technologyPadCareX.
But we're not just solving a waste problem, we're building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.
With 100+ changemakers across 25+ cities, PadCare is driving real impactfor people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.
Oh, and you must have seen us on an episode of Shark Tank India, Season 2 -https://www.youtube.com/watchv=7q0cmPtpJRo
To learn more about the work that PadCare is doing, check out the website: www.padcarelabs.com
Role overview & Key responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for key clients, ensuring long-term success and satisfaction.
- Build and maintain strong, long-lasting relationships with client stakeholders.
- Understand client needs and objectives, and ensure our solutions meet those needs effectively.
Service Delivery Oversight:
- Coordinate with cross-functional teams to ensure timely execution of services and resolution of any operational challenges.
- Monitor the delivery of impact reports, recycling certificates, and other key service components.
- Track client engagement and proactively address any gaps or feedback.
Account Growth & Retention:
- Identify opportunities to expand service offerings and increase account value.
- Collaborate with the sales and product teams to upsell or cross-sell services based on client needs.
- Drive renewal discussions and maintain high client retention rates.
Reporting & Communication:
- Maintain clear documentation of all client interactions, updates, and service milestones.
- Share regular updates and reports with clients regarding impact metrics, service performance, and sustainability outcomes.
- Present data and insights in a client-friendly manner through presentations and review meetings.
Client Onboarding & Transition Support:
- Work closely with the onboarding team during the transition phase for new clients.
- Ensure smooth handover from onboarding to account management.
What we're looking for:
- Bachelor's degree in Business, Marketing, Environmental Science, or a related field.
- 13 years of experience in client-facing roles, preferably in B2B or sustainability-driven companies.
- Strong communication, coordination, and relationship-building skills.
- Analytical mindset and attention to detail.
- Proficiency in English (written and spoken).
- Proficiency in MS Excel, PowerPoint, and Canva for report creation and presentations.
- Familiarity with CRM tools (e.g., HubSpot, Zoho) and helpdesk platforms (e.g., Freshdesk, Zendesk) is an added advantage.
- Comfort with using Google Workspace and internal tracking systems.
- Culture Fit:Must align with PadCare's values Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.
Work Mode:Full-time, Delhi-based
Why Join us:
- Compensation:Competitive salary in line with industry standards.
- Growth Path:Opportunity to scale into Key Account Manager and beyond as PadCare expands globally.
- Purpose With Impact:Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women's health, the environment, and sanitation workers dignity.
- Eco-Warrior in Action:Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissionsreal impact, not just buzzwords.
- Innovation Meets Heart:Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
- Grow With Us:We're a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
- A Culture That Cares:Work in a space where collaboration, inclusivity, and purpose aren't just valuesthey're how we roll every day.
