Note: Immediate Joiner (Preferred)
Years Of Exp: 2-3
Mandatory: B2B sales, Key Accounts Management.
HR Contact info: 9187208873
Mail I'd: [Confidential Information]
Role Requirement
The role is responsible for managing and nurturing relationships with existing B2B clients. The role focuses on ensuring a seamless customer experience from order confirmation to project completion, driving repeat business, resolving customer concerns, and identifying opportunities to grow client accounts.
The ideal candidate is customer-centric, proactive, detail-oriented, and capable of coordinating with multiple internal teams to deliver exceptional service.
Key Responsibilities
Client Relationship Management
- Build and maintain strong relationships with existing corporate clients.
- Serve as the primary point of contact for assigned accounts.
- Understand customer requirements and provide timely solutions.
- Ensure high levels of client satisfaction throughout the engagement.
Account Management
- Manage projects from order confirmation until successful delivery.
- Coordinate with Production, Procurement, Warehouse, Design, and Logistics teams to ensure timely execution.
- Track order status and proactively update clients on progress.
- Ensure all client commitments are fulfilled within agreed timelines.
Revenue Growth
- Drive repeat orders from existing clients.
- Identify upselling and cross-selling opportunities.
- Maintain regular engagement with customers throughout the year.
- Generate referrals through excellent service.
Customer Experience
- Handle customer queries and complaints professionally.
- Ensure complaints are resolved within the defined turnaround time.
- Maintain a premium customer experience at every touchpoint.
- Collect customer feedback after project completion.
Internal Coordination
- Coordinate with the Sales team for smooth project handover.
- Work closely with Finance regarding payments and outstanding balances.
- Collaborate with Operations to ensure on-time dispatch.
- Ensure all customer requirements are accurately communicated internally.
Documentation & CRM
- Maintain accurate customer records in Zoho CRM.
- Update project status regularly.
- Record follow-ups, customer interactions, and feedback.
- Prepare weekly account status reports.
Required Skills
- Excellent communication and interpersonal skills
- Strong customer relationship management skills
- Project coordination abilities
- Problem-solving mindset
- Attention to detail
- Time management
- Negotiation skills
- Ability to manage multiple projects simultaneously
- Proficiency in CRM software (Zoho CRM preferred)
- Microsoft Excel and Google Workspace
Experience:
- 2–3 years of experience in Client Account Management, Customer Success, Key Account Management, or B2B Sales.
- Experience in corporate gifting, manufacturing, printing, packaging, events, or promotional products is an added advantage.
