Department: Business Development
Industry: FinTech
Location: Gurgaon
Reporting To: Co- Founder
Role Overview
The Key Account Manager (KAM) will be responsible for managing and growing relationships with strategic clients, ensuring high customer satisfaction, revenue growth, and long-term business partnerships. The role involves understanding client requirements, coordinating with internal teams, identifying upselling opportunities, and driving account performance.
Key Responsibilities
- Manage portfolio of key clients and act as the primary point of contact.
- Build and maintain strong, long-term relationships with clients.
- Ensure smooth onboarding and implementation of products and services.
- Monitor account performance, transaction volumes, and customer satisfaction levels.
- Coordinate with Operations, Compliance, Finance and Technology teams to resolve client issues.
- Conduct regular business reviews with clients and provide performance reports.
- Negotiate commercial terms, renewals, and service agreements.
- Track market trends, competitor activities, and customer requirements.
- Ensure compliance with regulatory and company policies.
- Achieve revenue, retention, and growth targets assigned by the organization.
Required Qualifications
- Degree in Business Administration, Finance, Marketing, or a related field.
- 4–8 years of experience in Key Account Management, Relationship Management, Business Development, or Client Success.
- Experience in FinTech, Payments, Banking, Lending, Forex, Remittance, or Financial Services is preferred.
- Strong understanding of digital payments, payment gateways, banking products, and financial technology solutions.
Required Skills
- Excellent communication and presentation skills.
- Strong relationship management and stakeholder management abilities.
- Negotiation and problem-solving skills.
- Ability to manage multiple accounts simultaneously.
- Strong customer-centric approach and attention to detail.
- Ability to work in a fast-paced and target-driven environment.
