Key Account Manager - US

ABOUT KAROMI

ManageArtworks, a flagship product by Karomi, is a leading Enterprise SaaS platform trusted by over 4,000 global and Indian brands. Our solution streamlines and manages the entire packaging and artwork lifecycle, enabling companies to bring products to market faster while ensuring 100% regulatory compliance. We work extensively with global enterprises across CPG, Pharma, and Food & Beverage industries.

ROLE OVERVIEW Key Account Manager (US Region)

We are looking for a proactive and customer-focused Key Account Manager to manage and grow our strategic accounts in the US region. This role will be responsible for strengthening executive relationships, ensuring customer success, driving adoption, and identifying expansion opportunities within existing accounts.

The ideal candidate will have strong experience managing enterprise SaaS customers in the US market, excellent stakeholder management skills, and the ability to work cross-functionally to deliver business value.

KEY RESPONSIBILITIES

Serve as the primary relationship owner for assigned US-based enterprise accounts

Build and maintain strong relationships with key stakeholders, including business users, project teams, and executive sponsors

Ensure high customer satisfaction, retention, and long-term account growth

Drive product adoption and ensure customers are realizing maximum value from the platform

Identify and drive upsell, cross-sell, and expansion opportunities within existing accounts

Conduct regular business reviews (QBRs), executive reviews, and account planning sessions

Monitor account health, usage metrics, risks, and proactively address potential issues

Collaborate closely with Sales, Product, Implementation, and Support teams to ensure seamless customer experience

Act as the voice of the customer internally and contribute to product and service improvements

Maintain accurate account records, forecasts, and engagement updates in CRM systems

Support renewals and commercial discussions in partnership with the Sales team

REQUIRED QUALIFICATIONS

5+ years of experience in Key Account Management, Customer Success, or Enterprise Client Management in a SaaS or enterprise technology company

Experience managing US-based customers or global enterprise accounts

Strong executive presence and ability to engage with senior stakeholders

Excellent communication, presentation, and relationship-building skills

Proven track record of driving customer retention, adoption, and account growth

Ability to work effectively across time zones, particularly US time zones

Strong problem-solving mindset and ownership attitude

Experience with CRM tools such as Salesforce, Zoho, or similar platforms

Bachelor's degree in Business, Engineering, or related field

NICE TO HAVE

Experience working with customers in CPG, Pharma, Food & Beverage, or Manufacturing industries

Experience managing enterprise SaaS platforms or workflow software

Understanding of packaging, artwork, regulatory, or compliance workflows

Experience managing renewals, expansions, or commercial discussions