Key Account Manager

The Bridge Business Solutions, Kochi, Kerala is hiring a Key Accounts Manager: someone who can keep many clients happy, many teams in sync and many deadlines friendly. Remote role, with the occasional client-and-internalmeetings.

Role: Key Accounts Manager

Agency: The Bridge Business Solutions, Kochi | Bengaluru

Work mode: Remote (based out of Kochi. Expect travel for client meetings, to metro cities when needed)

Experience: Not a beginner role: minimum 3+ years of experience handling client accounts, ideally in an agency or similar setting

Languages: Fluent communication in English, Malayalam and Hindi (all three are a must)

Apply: [Confidential Information]

We are an intentionally-small, full-service creative agency. Offering stories that help brands to grow, with end-to-end Branding to all sorts of Marketing Strategies and Solutions. Our clients come from diverse industries, viz,. Sports, Hospitality, Healthcare, E-commerce and Real Estate, among other industries, so no two days (or briefs) look alike. Strategists, writers, designers and developers sit on one team, and brands trust us with their stories and goals. We like ideas that work, people who own their work, and meetings that end on time.

Think of yourself as the bridge (yes, we know) between our clients and our creative teams. You are the one who knows what each client needs, what each team is doing, and what happens next. You keep the work moving, the clients smiling and the teams clear on what is expected. If you enjoy being the calm centre of a busy, creative storm, read on.

Own the client relationships

• Manage multiple agency client accounts end to end, as the first and trusted point of contact.
• Track client activity, plans and deliverables, and keep everyone on schedule.
• Run regular client meetings and catch-ups, and follow through on every action point.
• Handle liaisoning with clients and partners so nothing slips through the cracks.

Keep the teams in sync

• Coordinate activities between strategy, content, design, social and development teams.
• Coordinate internal tasks for every client account: briefs, timelines, reviews and approvals.
• Make sure deliverables go out on time and on brief.
• Join internal meetings and keep discussions moving towards decisions.

Create and publish content

• Write relevant, on-brand content for client social media deliverables/ other tasks.
• Coordinate the content calendar and manage or oversee publishing across platforms.

Bring ideas and drive results

• Come up with fresh thoughts for client accounts, and rally the teams around goal-oriented tasks.
• Spot opportunities to grow an account and take them forward.
• Travel for client meetings when the situation calls for it.
  

• Minimum 3+ years of proven experience handling multiple client accounts, ideally in an agency or creative setup.
• Fluent communication in English, Malayalam and Hindi.
• Good writing skills in English, with a feel for social media content.
• Strong coordination, follow-up and time management habits.
• A self-driven, passionate and committed attitude, and a real team-player streak.
• A curious mind that offers ideas without waiting to be asked.
• Comfort working remotely, and flexibility to travel or join meetings when required.
  

• Remote day to day, with internal meetings in Kochi/ Bengaluru.
• Small team, direct access to decision makers and plenty of room to shape how accounts are run.
• Clear goals, honest conversations, and a good sense of humour.
  

Email your resume and a few lines on an account you are proud of to [HIDDEN TEXT]. Tell us what you handled, what you changed and what the client said afterwards.