Role & responsibilities
- Effectively manage the FM sites to drive exemplary Facilities Management services to, the Client and consumers.
- Manage resources and promote an ethos of One Team working to support and our vision and culture of continuous improvement.
- To offer support and guidance to ensure that workflow is delivered effectively and to continue the One Team development so that the FM teams achieve their full potential.
- To develop a relationship built on trust with the Customer.
Preferred candidate profile
- Ensures that appropriate FM resources are in place to cover locations within remit.
- Providing accurate solutions to client as per the expectations and contract deliverables.
- Educating site team by providing training to FM/AFM/Executives.
- Ensure all SLAs are followed, Initiatives regards to cost saving, energy saving, optimization is created and presented to client during the meeting.
- Ensure MOM is being shared with client within timeline.
- All financial documents updated and shared with finance team like budget, flash, landing, inventory, assets etc.
- Service delivery operational management of internal and external service delivery teams, ensuring quality of services provided are continually improved and exceed customer expectations
- Implement best practice procedures in line with company policy
- Supply Chain Management ensure value for money is achieved through robust management of suppliers and measurement of performance.
- Develops and delivers appropriate induction and training material including the importance of the customer relationship.
- Manages and is point of reference for operational queries from team
- Point of contact and escalation for SRE Location Manager.
- Drives performance of FMs reviews KPI's, notes and manages trends, ensures that all elements of FM performance is optimized
- Quality manages outputs from FMs
- Acts as a champion of the wider SRE team and objectives
- Understands and supports the delivery of SRE strategy
- Is engaged and understands customers business aims and environment
- Corrective Action Plans drives resolution of CAPs
- Risk management minimize risk and maintain or improve profitability against agreed targets
- Relationship management Customer, supplier and team relations
- Strategic and technical support general advice to customers, peers and team
- Customer service maintain excellent customer service at all times
- Analyse performance and professionalism of specialist suppliers, assist in identifying alternative strategies where appropriate utilizing latest best practice and innovative ideas.
- To ensure that all staff are encouraged to deliver to their full potential through effective training needs analysis, delivery and evaluation of training interventions.
- To fully establish Customer needs and expectations and to ensure systems, procedures and resources are in place to achieve those needs are delivered.
- To ensure that any procurement activity is within strict compliance to company procedures
- To ensure the complete and effective delivery of all service lines to Siemens within their
- region.
- To manage the business and ensure that the Service Provider meets its full contractual
- obligations.
- Make recommendations for the strategic development of the property services area.
- Ensure that the sourcing and mobilisation of supply chain partners is effected in a timely way and to ensure service level agreements are clearly defined, communicated and monitored
- Establishing, reviewing and enhancing processes to support and facilitate the property service delivery.
- To ensure active promotion and compliance with Sodexo EHS policies and procedures
Qualifications:
BE (Electrical / Mechanical)
Good understanding of P&L
People handling skills
