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KEY ACCOUNT MANAGER
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- Posted 29 days ago
- Be among the first 10 applicants
Job Description
- New clients onboarding, including training and other initial deployment related works
- Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
- Account servicing, conduct refreshment training, support and troubleshooting
- Attending to client's inquiries timely and promptly
- Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
- Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
- Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved
More Info
Key Skills
Key Account Relationship Management
Client Enquiries
Maintaining Client Relationships
Product Improvement
Identify Upsell Opportunities
About Company
Skills:
Contract Negotiation, Molecular Biology, pipeline forecasting, NGS, Genomics
Skills:
Microsoft Excel, Financial Services, Succession Planning, Talent Management, International Business, Customer Focus, Strategic Partnership, Human Resources, Attention To Detail, Talent Development, Wealth Management, Account Management, Microsoft Powerpoint, Due Diligence
Skills:
Mobility, Cyber Security, Iot, cloud, sustainability initiatives, Contract Negotiations, solution-led selling, sales cycles, deal structuring, Quantum-safe, upsell, digitalization, Account Management, EDGE, managed network services, go-to-market strategy, Connectivity, partnership development, cross-sell, market feedback, Pricing
Skills:
Microsoft Office Suite, Sales, Key account management, Business development
Skills:
Technical Sales, Key account management, Emerging Technologies, Business development