National Key Account Manager - E-commerce
Are you passionate about driving e-commerce growth through strategic client partnerships
We're looking for a dynamic National Key Account Manager to join our fast-growing team in Pune. In this high-impact role, you'll manage and nurture key national accounts on major e-commerce platforms, ensuring exceptional performance, revenue growth, and long-term client success.
If you thrive in a client-centric environment, love data-driven decision-making, and excel at turning insights into results, this is your opportunity to make a real difference!
Key Responsibilities
- Serve as the primary point of contact for assigned key national accounts, building strong, trust-based relationships
- Develop and execute tailored account strategies to drive sales growth, revenue, market share, and overall client success
- Deeply understand client objectives, challenges, and needs delivering customized solutions and proactive recommendations
- Monitor and analyze key performance metrics (sales, traffic, conversion rates, AOV, ROAS, etc.) and provide actionable insights through regular reports and reviews
- Oversee product catalogue management, pricing strategies, promotions, and listing optimization across e-commerce platforms (Amazon, Flipkart, Shopify, etc.)
- Collaborate closely with internal teams (marketing, logistics, customer service, product) to ensure seamless execution and resolve any fulfilment or operational issues
- Identify opportunities for upselling, cross-selling, and new product introductions to maximize client value
- Stay ahead of e-commerce trends, platform updates, competitor activities, and industry best practices sharing valuable insights with clients
- Handle problem-solving and conflict resolution swiftly to protect and strengthen client relationships
Qualifications & Experience
- Bachelor's degree in Business, Marketing, E-commerce, or related field
- 2-4 years of experience in account management, e-commerce operations, or client servicing
- Strong preference for hands-on experience with major e-commerce platforms (Amazon Seller Central, Flipkart Seller Hub, Shopify, etc.)
- Proven track record in sales performance analysis, reporting, and using tools like Google Analytics, Excel, CRM systems (Salesforce, HubSpot, etc.)
- Solid understanding of e-commerce marketing strategies (SEO, SEM, paid media, email campaigns)
Skills You'll Bring
- Excellent communication and relationship-building abilities
- Strong analytical mindset with a knack for turning data into actionable strategies
- Ability to manage multiple accounts and priorities independently
- Proactive problem-solver with a customer-first approach
- Knowledge of customer service excellence and managing expectations
Preferred
- Experience in digital marketing/advertising in e-commerce
What We Offer
- Competitive compensation and growth opportunities in a fast-paced e-commerce environment.
- Opportunity to work with national-level key accounts in a high-growth e-commerce environment
- Collaborative, innovative culture with exposure to cutting-edge digital strategies
- Full-time role with standard business hours (occasional flexibility required)
If you're ready to take ownership of key accounts and help shape e-commerce success on a national scale, we'd love to hear from you!
Apply now by sending your resume to[Confidential Information]or apply directly via LinkedIn.
We're excited to meet talented professionals who are passionate about e-commerce and client growth!
