Our proposition
We have a software + services proposition for the merchant with the goal of
optimizing for the merchant's profitability. Our product is an all-in-one
software stack that gives merchants everything they need to sell D2C, i.e.
Storefront, Shipping, Marketing integrations, Communication. Our services
layer works on top of this software stack to achieve profitability for
merchants. Here, we combine 4-key roles in classic e-commerce setup, all
Relevant For Any D2C Brand As Well
- Marketing manager (top of the funnel)
- Category manager (products/merchandising)
- Product manager (website/app metrics)
- Ops manager (shipping metrics)
Our services layer measures metrics across all these buckets to optimize
and take appropriate actions for merchant's profitability. Over time, the
goal is to productize our services layer - which we believe will move the
baseline of what merchants expect from a storefront software.
Team And Scale
We're at $4.5M ARR and had hit profitability earlier in the year. We've
recently raised series-B from led by Bessemer Venture Partners (who had
famously led Series A for Shopify in 2010) with participation from Elevation
Capital, General Catalyst (fka Venture Highway) and Chiratae Ventures.
Founders
- Rishabh Verma
- Harmin Shah
Role Charter
How will this role shape you
Imagine managing multiple businesses across diverse categories—exciting,
right As a KAM, you'll be the single point of contact (SPOC) for these
sellers, tackling complex daily challenges while enhancing your skills in
communication, interpersonal relations, and coordination. With our rapid
growth, you'll enjoy unparalleled opportunities for personal and
professional development.
What You'll Do as a Key Account Manager
- Strategic Relationship Management
○ Cultivate and nurture strong partnerships with your assigned
accounts, positioning ShopDeck as their trusted ally.
○ Conduct regular check-ins to proactively address concerns and
keep communication flowing.
- Customer Success Excellence
○ Achieve a ticket closure rate above 90% for your key accounts,
ensuring we meet and exceed service expectations.
- Cross-Functional Collaboration
○ Work hand-in-hand with internal teams to create a seamless
customer experience, resolving issues swiftly and enhancing
satisfaction.
○ Coordinate efforts to meet targeted resolution times for client
inquiries.
○ Help brands navigate the e-commerce landscape, guiding them
in maximizing their growth on our platform.
○ Stay in the loop on product updates and share insights with
clients to foster engagement.
- Reporting & Documentation
○ Accurately document client interactions in our CRM system,
ensuring clarity and precision in all communications.
What will an ideal candidate look like
- Experience: You have 1+ years of experience in an MNC, start-up, or
reputable organization; previous e-commerce experience is a plus!
- Education: You hold a degree in Business, Marketing, or a related
field; MBA candidates are especially welcome.
- Tech-Savvy: Familiarity with CRM tools (like Salesforce) and
dashboards, plus the ability to communicate technical concepts
clearly.
- Customer-Centric: You can anticipate customer needs, proactively
tackle issues, and drive satisfaction.
- Relationship Builder: Excellent interpersonal and communication
skills enable you to forge strong connections with stakeholders.
- Analytical Thinker: You possess strong analytical and
problem-solving skills, turning data insights into actionable strategies.
- Team Player: You thrive in collaborative environments, working
effectively with Marketing, Operations, Finance, and Design teams.
- Adaptable: You excel in dynamic, fast-paced settings and are ready
for any challenge that comes your way.
- Time Manager: You know how to prioritize your workload and
delegate tasks efficiently.
What will you get
- Attractive Compensation: Enjoy a competitive pay structure that
Combines Fixed And Variable Components, Surpassing What Others In
the market offer.
- Comprehensive Medical Coverage: Benefit from robust medical
insurance that prioritizes your health and well-being.
- Unmatched Growth Opportunities: Experience a unique chance to
learn and develop at an extraordinary scale, enhancing your skills and
career trajectory.
- Innovative Contributions Welcomed: We value your ideas! Play a
pivotal role in shaping our services and products with your insights
and creativity.
- Collaborative Culture: Work closely with senior management and be
involved in strategic decisions, fostering a dynamic and inclusive
workplace.
Join us and be part of a team that champions innovation and collaboration!
