Key Account Manager (Post-Sales & Client Success)

Bizinso is looking for a highly organized and client-focused Key Account Manager to manage post-sales activities, customer relationships, project coordination, and ongoing client success initiatives.

The ideal candidate should have 3–4 years of experience in handling enterprise clients, managing software implementation coordination, and ensuring smooth communication between clients and internal delivery teams.

This Key Account Manager role is perfect for professionals who enjoy client interaction, account growth, delivery coordination, and long-term relationship management in a fast-growing technology company.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned client accounts
• Build strong long-term relationships with stakeholders and decision-makers
• Conduct regular client meetings, follow-ups, governance calls, and status reviews
• Ensure high client satisfaction through proactive communication and ownership
  
  

Post-Sales Account Management

• Manage complete post-sales engagement lifecycle
• Coordinate project onboarding, requirement discussions, and implementation planning
• Ensure smooth transition from sales to delivery teams
• Track project progress, dependencies, timelines, and risks
  
  

Project Coordination & Delivery Alignment

• Work closely with business analysts, developers, designers, QA teams, and management
• Ensure deliverables are aligned with agreed scope and expectations
• Follow up on action items, blockers, and escalations
• Maintain project trackers, MOMs, reports, and governance documentation
  
  

Client Success & Retention

• Identify opportunities for account growth, upselling, and cross-selling
• Understand client business challenges and suggest relevant solutions
• Ensure renewals, ongoing engagement continuity, and relationship strengthening
• Support long-term strategic partnerships with clients
  
  

Reporting & Communication

• Prepare weekly/monthly project status reports
• Maintain clear documentation of discussions, requirements, and decisions
• Present updates professionally to management and clients
• Ensure internal and external communication discipline
  
  

Required Skills

• Strong verbal and written communication skills
• Excellent stakeholder management abilities
• Strong coordination and follow-up skills
• Ability to manage multiple client accounts simultaneously
• Good understanding of SDLC and software project workflows
• Experience in SaaS, ERP, CRM, enterprise software, or IT services environment preferred
• Strong problem-solving and ownership mindset
• Ability to handle client escalations professionally
• Comfortable working in fast-paced startup and growth environments
  
  

Preferred Qualifications

• Bachelor's degree in Business, IT, Management, Engineering, or related field
• 2 years of experience in:
• Key Account Management
• Client Success
• Project Coordination
• Customer Success
• IT Service Delivery
• Post-Sales Operations
  

Good To Have

• Experience working with ERP/CRM platforms
• Exposure to Agile project management methodologies
• Familiarity with tools like Jira, ClickUp, Monday.com, Trello, Asana, or similar platforms
• Understanding of enterprise business processes
• Experience handling enterprise or international clients
  
  

What You'll Get at Bizinso

• Opportunity to work on enterprise-grade digital transformation projects
• Exposure to AI, SaaS, ERP, automation, and scalable platforms
• Fast-growth environment with ownership and learning opportunities
• Direct collaboration with leadership and cross-functional teams
• Opportunity to work with startups, SMEs, and enterprise clients
• Career growth aligned with performance and accountability
  
  

Why Join Us

Because at Bizinso, we don't just deliver software.

We partner with businesses to solve operational challenges, drive transformation, and build scalable digital ecosystems.

And honestly, good Key Account Managers are like great air traffic controllers — when they do their job well, everything flows smoothly, and nobody panics on the runway.

Apply Now

If you're someone who enjoys closing meaningful deals, working with ambitious teams, and growing your income along with your impact, we'd love to talk.

Apply now or share your profile at [Confidential Information] or at the Bizinso career page.