Key Account Manager

Company Description

Pepagora is a cutting-edge B2B marketplace on a mission to empower small and medium-sized businesses (SMBs) to thrive globally. By connecting millions of businesses worldwide, Pepagora fosters growth, collaboration, and success through its innovative platform. Our ecosystem provides tailored solutions to streamline B2B transactions, facilitate networking, and offer customized resources that simplify business complexities. Headquartered in Chennai, India, Pepagora is dedicated to helping SMBs discover new opportunities and thrive in the digital era.

Role Description

This is a full-time, on-site Key Account Manager position located in Chennai. The Key Account Manager will oversee and strengthen relationships with key clients, monitor account performance, and ensure customer satisfaction. Day-to-day responsibilities include developing strategic business plans, analyzing customer needs to optimize solutions, troubleshooting issues promptly, and ensuring the delivery of high-quality service. Collaboration with internal teams to achieve sales targets and identify growth opportunities is a key aspect of this role.

Qualifications

• Strong expertise in Account Management and Key Accounts to drive successful client relationships and deliver tailored solutions.
• Proven ability in Business Planning to strategize and optimize customer growth and retention.
• Exceptional Customer Service skills to ensure client satisfaction and resolve issues efficiently.
• Advanced Analytical Skills to interpret data and provide actionable insights for account management.
• Effective communication, problem-solving abilities, and the ability to work collaboratively within a team environment.
• Bachelor's degree in Business Administration, Marketing, or a related field; prior experience in B2B sales or key account management is a plus.