Job Description

Company Description Paytm is a leading digital payments platform designed to help individuals save more by earning Gold Points on every payment, which can be redeemed as Digital Gold. Focused on supporting a self-reliant India, Paytm offers simple, secure, and fast payment solutions for everyday transactions. Users can easily link their bank accounts within the Paytm app to create new UPI IDs and start transacting instantly. The company continues to expand its financial services ecosystem, providing innovative products and seamless user experiences across India.
Role Description This is a full-time, on-site Key Account Manager role based in Surat. The Key Account Manager will manage and grow relationships with high-value merchant and business partners, ensuring their needs are understood and addressed promptly. Daily responsibilities include monitoring account performance, executing business plans, resolving service issues, and coordinating with internal teams such as operations, product, and finance to deliver solutions. The role involves analyzing transaction data, identifying growth opportunities, and implementing strategies to increase usage of Paytm products and services. The Key Account Manager will also conduct regular review meetings with key accounts, present performance reports, and drive long-term partner satisfaction and retention.
Qualifications

Strong Account Management and Key Accounts experience, with the ability to handle strategic, high-value partners.
Solid Analytical Skills to interpret data, track performance metrics, and identify growth opportunities.
Experience in Business Planning, including developing and executing account-level strategies and action plans.
Demonstrated Customer Service orientation, with skills in relationship building, issue resolution, and stakeholder communication.
Bachelor's degree in Business, Commerce, Marketing, or a related field; MBA or equivalent postgraduate qualification is an advantage.
Knowledge of digital payments, fintech, or financial services markets, preferably with exposure to merchant or B2B environments.
Strong written and verbal communication skills, with proficiency in English and local languages used in Surat.
Ability to work collaboratively with cross-functional teams, manage multiple accounts, and meet deadlines under pressure.