We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities for the assigned accounts. It also involves cross-selling of other products related to this business.
Responsibilities
- Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions.
- Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs.
- Act as the primary point of contact for escalations, queries, and business requirements.
- Drive upsells and cross-sells of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc. ).
- Collaborate with product, operations, and technology teams to deliver customized payment solutions.
- Monitor transaction volumes, analyse trends, and identify opportunities for account growth.
- Negotiate commercials, contracts, and renewals with key accounts.
- Ensure timely issue resolution to maintain client satisfaction and retention.
- Track competition and provide market insights to support business strategy.
- Deliver on revenue targets, merchant activation, and retention KPIs.
Requirements
- Bachelor's/master's degree in business, Finance, or related field.
- 5+ years of experience in Key Account Management / Enterprise Sales / Merchant Management in Payments, Fintech, or BFSI.
- Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships.
- Proven track record of achieving sales/revenue targets and account growth.
- Excellent communication, presentation, and relationship management skills.
- Ability to analyze data, prepare reports, and present insights to clients and leadership.
- Problem-solving and negotiation skills with a customer-first approach.
Superpowers/ Skills that will help you succeed in this role:
- High level of drive, initiative, and self-motivation.
- Ability to take internal and external stakeholders along.
- Understanding of Technology and User Experience.
- Love for simplifying.
- Growth Mindset.
- Willingness to experiment and improve continuously.
This job was posted by Priya Singh Chief Talent Hacker from Paytm Payment Gateway.
