The Key Accounts Manager will be responsible for managing and growing relationships with a network of hospitals, healthcare institutions, and corporate hospital chains across India.
This role involves strategic account management, business development, and cross-functional coordination to drive sales, enhance partnerships, and ensure seamless customer service for ophthalmic products, equipment, and services.
What You'll Be Doing:
- Responsible for achieving sales target of assigned key accounts.
- Building relationship with internal & external customers (Doctors/ KOL's/Distributors/peers/superiors), developing new customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records in assigned accounts.
- Serve as the primary point of contact for key accounts, ensuring satisfaction, addressing concerns, and optimizing service levels.
- Handling customer complaints and working towards absolute customer delight
- Oversee contract negotiations, pricing agreements, and ensure adherence to compliance and regulatory guidelines.
- Responsible to track IOL/Phaco market-share in the assigned territory and keep track of competition actions to proactively ensure market leadership in the state/ territory assigned. also, will be closely supporting Manager to develop and strengthen relationship with some of the Key Opinion Leaders of his assigned territory.
- Adheres to environmental policy, procedures, and supports department environmental Objectives.
- Ensuring 100% sales achievement on a monthly and quarterly basis by optimizing the right product mix to meet annual sales target.
- Upgrading existing customer of IOL to Premium IOLs. Should attend OTs regularly to understand customer needs, ensuring customer's delight.
- Maintaining field reporting discipline and timely submission of reports.
- Developing Sound Product Knowledge; In assigned accounts conducting scientific programs regularly - CME/round table meetings.
- Monitor market trends, competitor activities, and customer preferences to provide insights for business strategy refinement.
- Work closely with internal teams including Sales, Marketing, Logistics, and Customer Support to ensure seamless execution of contracts and orders.
- Provide product training and technical support to hospital staff, procurement teams, and key stakeholders.
What Experience & Skills You Will Need:
- Bachelor's degree in science, or related field or equivalent experience.
- Minimum of 10 years of experience selling medical devices or related roles.
- Develop and maintain strong, long-term client relationships
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Effectively negotiate contracts, pricing, and terms to benefit both parties.
- Excellent communication and interpersonal skills.
- Good problem-solving skills and a customer-centric approach.
- Willingness to travel extensively across India for client meetings and business development activities.
What We Can Offer You:
- Comprehensive benefits package including Health and wellness allowance
- Employee Assistance Program
- Global appreciation platform to recognize colleagues around the globe
- Being part of an organization, you can be proud to work for changing the lives of millions of people!
