Company Overview:
Founded in 1999, Madhu Infotech is a trusted name in the IT industry, led by a team of experienced technocrats. As a prominent supplier of computer hardware and provider of IT services, we are committed to delivering prompt, knowledgeable, and cost-effective solutions. Our reputation is built on a foundation of quality, customer satisfaction, and a passion for excellence in everything we do.
Role Description
This is a full-time Key Account Manager role based on-site in Bengaluru. The Key Account Manager will be responsible for managing relationships with key clients, developing strategic account plans, identifying growth opportunities, and addressing client needs. Responsibilities also include facilitating communication between internal teams and clients, resolving issues, and ensuring that client satisfaction remains a top priority.
Key Responsibilities:
- Manage existing customer accounts and enhance customer satisfaction.
- Develop and close additional sales opportunities in our existing customer base.
- Learn and implement Sales Process including all procedures and policies.
- Demonstrate a proficiency in using the customer relationship management database.
- Build and maintain relationships with key accounts·
- Selling of IT Products, consumable, Services and spares.
- Grow the revenue and achieve sales targets
- Develop a sales plan that effectively and efficiently cover all accounts.
- Responsibility for the overall sales activities.
- Assume responsibility in assuring price and margin levels.
- Lead a team of sales Executives.
- Identify new opportunities and develop markets.
- Ensure entire team achieve their goals and earns incentives
Key Competencies:
- Selling skills.
- Negotiation skills.
- Good understanding of the market and competitors.
- Experienced level of customer relationship management skills.
- Ability to anticipate needs, sell and build customer base.
- Ability to look for data and understand the importance of metrics to drive the business.
- Experienced in lead and funnel management, forecasting.
- Good communication.
- Analytical, critical thinking and problem-solving skills.
- Sales driven, results oriented and a team player.
- Persistent approach.
KRA:
- Fast Response to customers ( min. turnaround time in, getting problems resolved etc).
- Understanding customer requirements and quoting the required products and services.
- Training Team on products, policies and erp systems.
- Meeting customers and and managing the business relationship the best possible way.
- Responding and fixing the concerns if escalated.
- Up selling and cross selling of products and service.
- Keep tab on every team members KRI and target achievements and support them if they are not in line with the target.
