Key Account Manager

Company Description

LUZO is India's leading marketplace for premium beauty and wellness, connecting customers with over 2,000 verified salons, spas, and derma clinics across major cities including Mumbai, Delhi, Bengaluru, Pune, Hyderabad, and Chennai. Trusted by more than half a million customers. As a growth partner for salon and clinic owners, LUZO provides digital visibility, a steady revenue stream, and access to qualified customers. The platform bridges gaps in India's fragmented beauty and wellness industry, fostering clarity, trust, and an elevated client experience. LUZO is backed by renowned investors such as 100X.VC and Enrission India Capital.

Role Description

This is a full-time, on-site role as a Key Account Manager located in Mumbai. The Key Account Manager will be responsible for building and maintaining strong relationships with salon, spa, and clinic partners. Daily responsibilities include managing partner accounts, ensuring client satisfaction, driving partner engagement, and supporting revenue growth. The role involves providing tailored solutions to partners, addressing their requirements, and ensuring the seamless implementation of LUZO services. The Relationship Manager will also identify opportunities for collaboration and contribute to the overall success of the platform's partnerships.

CTC - 6.5 to 9 LPA (Depending on experience).

Qualifications

• Strong communication, interpersonal skills, and customer service expertise
• Proven ability to build and manage relationships, including negotiating and problem-solving
• Knowledge of the beauty and wellness industry or prior experience in a business development or account management role is a plus
• Excellent organizational, time management, and multitasking abilities
• Proficiency in CRM tools, MS Office Suite, and data analytics to drive decision-making
• Proactive mindset with a results-oriented approach