Job Summary:
We are looking for a results-driven and customer-focused Key Account Manager (KAM) to manage and grow relationships with strategic clients in the IT services domain. The ideal candidate will understand client needs, build long-term partnerships, and ensure the successful delivery of tailored technology solutions.
Key Responsibilities:
- Manage and nurture long-term relationships with key accounts in the IT services sector.
- Serve as the primary point of contact between the client and internal teams.
- Understand clients business needs and align our services to solve their challenges.
- Identify upsell and cross-sell opportunities within existing accounts.
- Collaborate with delivery, technical, and operations teams to ensure customer satisfaction.
- Develop account plans and execute growth strategies.
- Monitor account health and proactively address risks or issues.
- Prepare regular reports on account performance and forecasts.
- Ensure timely delivery of services and maintain high client satisfaction.
- Stay updated on industry trends, competitive landscape, and client market dynamics.
Key Skills & Qualifications:
- Bachelor's degree in Business, IT, or a related field (MBA preferred).
- Proven experience (5+ years) as a Key Account Manager or Client Relationship Manager in IT services.
- Strong understanding of IT services such as software development, cloud, infrastructure, managed services, or consulting.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving skills with a consultative sales approach.
- Experience using CRM tools like Salesforce, HubSpot, or Zoho.
Preferred Qualifications:
- Prior experience handling enterprise or Fortune 500 clients.
- Technical background or certifications in IT (e.g., ITIL, AWS, Azure) is a plus.
- Experience with international clients or working in a global delivery model.
Compensation & Benefits:
- Competitive base salary + performance-based incentives
- Health insurance and other standard benefits
- Opportunity to work with cutting-edge technologies and global clients
- Flexible working environment
