Key Account Manager

Company Description:

At Intervue, we want to change how the world interviews forever. Intervue is an on-demand interview platform that streamlines hiring for roles by outsourcing live interviews with real professionals. It saves bandwidth, reduces time-to-hire, and enhances the interviewer experience, making it the trusted partner for companies seeking top talent.

Role OVerview:

We are looking for a proactive and relationship-driven Key Account Manager to manage and grow strategic customer accounts. The ideal candidate will be responsible for driving customer retention, revenue growth, renewals, and account expansion while ensuring a high level of client satisfaction.

Responsibilities:

• Serve as the primary point of contact for assigned key accounts.
• Build strong client relationships and understand customer business objectives.
• Drive renewals, upselling, and cross-selling opportunities to maximize account revenue.
• Conduct regular business reviews and provide strategic recommendations to clients.
• Collaborate with internal teams to ensure seamless onboarding, adoption, and customer success.
• Proactively identify account risks and implement retention strategies.
• Maintain accurate account data, forecasts, and customer interactions in CRM systems.

Requirements:

• 2+ years of experience in Key Account Management, Account Management, Customer Success, or B2B SaaS Sales.
• Proven track record of managing client relationships and achieving revenue targets.
• Strong communication, negotiation, and stakeholder management skills.
• Experience working with CRM platforms and managing multiple accounts.
• Ability to thrive in a fast-paced, target-driven environment.
• Experience in SaaS, technology, or subscription-based products.
• Understanding of customer retention, renewals, and account growth strategies.