Key Account Manager

Company Description Infonet Comm Enterprises Private Limited, established in 2005, is a Class A Internet Service Provider delivering Internet leased lines, broadband, and value-added services to a wide range of customers. The company focuses on large-scale network projects, currently covering more than 1.2 million square kilometers. Infonet Comm has developed and deployed networks that extend the capabilities of 802.11 standards-based wireless technology, enabling connectivity in challenging terrains with limited line of sight. By integrating advanced technologies, the company aims to provide reliable, sustainable, and affordable networks for end users. Its expertise in both passive and active infrastructure supports continued innovation and growth in the telecom and networking space.
Role Description This is a full-time, on-site Key Account Manager role based in Chennai. The Key Account Manager will manage and grow relationships with strategic customers, ensuring high levels of satisfaction, retention, and revenue growth. Daily responsibilities include understanding client requirements, coordinating with technical and operations teams to deliver services, and monitoring account performance and service quality. The role involves preparing business proposals, negotiating contracts, and identifying opportunities for upselling and cross-selling. The Key Account Manager will also track market trends, provide regular account reviews, and contribute to business planning and sales forecasting.
Qualifications

• Candidates should possess strong Account Management and Key Accounts skills for handling strategic customers and long-term relationships.
• Candidates should possess solid Analytical Skills to interpret data, assess account performance, and support informed business decisions.
• Candidates should possess Business Planning capabilities to contribute to sales strategies, revenue forecasting, and growth initiatives.
• Candidates should possess Customer Service skills to address client issues promptly, ensure service quality, and maintain high satisfaction levels.
• Relevant experience in telecom, ISP, or networking services, especially in B2B environments, is highly beneficial.
• Strong communication, negotiation, and presentation skills, with the ability to collaborate effectively across internal teams.
• Bachelor's degree in Business, Engineering, Telecommunications, or a related field; advanced qualifications are an advantage.
• Proven track record of meeting sales or account growth targets and familiarity with CRM tools and basic MS Office applications.