BlitzNow enables Same-Day Delivery for eCommerce brands and enterprises, helping them deliver the best on-
time experiences to their customers. We simplify scalability and unlock growth for new-age eCommerce brands
by making Same-Day delivery more convenient, reliable, and affordable.
Brands like Decathlon, Adidas, Healthkart, Giva, and GOAT have seen 3040% increases in website conversions
and 2x improvement in customer retention by partnering with BlitzNow. We are a fast-growing, execution-first
team obsessed with delivery excellence.
About The Role
As a Key Account Manager at BlitzNow, you will be the primary growth partner for our enterprise clients. You will
own the relationship, the revenue, and the delivery experience for a portfolio of eCommerce brands ensuring
they scale and succeed with BlitzNow month on month.
This is a high-ownership, client-facing role at the intersection of data, relationships, and operations. If you love
building deep client partnerships, are energised by revenue targets, and thrive in a fast-paced startup
environment this role is for you.
Key Responsibilities:-
- Account Management & Retention
- Own end-to-end management of enterprise accounts after Sales handover
- Build and maintain strong relationships with key stakeholders at each client
- Monitor delivery SLAs and On-Time Delivery performance, aligning internal stakeholders to keep clients
on track
- Be the single point of contact for escalations and resolution across your portfolio
- Revenue Growth
- Drive consistent Month-on-Month revenue expansion across your account portfolio
- Identify and execute upselling and cross-selling opportunities within existing accounts
- Pitch expansion of services to new cities, categories, or fulfilment models
- Proactively manage churn risk and take ownership of account retention
- Client Engagement
- Conduct regular face-to-face meetings with client stakeholders across supply chain, eCommerce, and
leadership
- Run structured business reviews presenting delivery performance and growth opportunities
- Share inputs on network expansion aligned to client strategy and growth plans
- Data & Reporting
- Analyse delivery performance across key lanes and share actionable insights with clients
- Maintain accurate CRM records and contribute to MIS and performance reporting
- Use data to drive strategic decisions and tell a compelling story to client stakeholders
What We Are Looking For
Must Have
- Bachelor's degree with 24 years of experience in Key Account Management, Client Success, or B2B
Sales
- Prior experience in logistics, eCommerce, SaaS, or supply-chain-adjacent roles strongly preferred
- Advanced MS Excel proficiency; experience with CRM tools (Salesforce, Zoho, HubSpot, or similar)
- Proven track record of owning revenue targets and growing accounts
You'll Thrive Here If You Are...
- Data-driven comfortable with delivery analytics, performance metrics, and data storytelling
- A relationship builder proven ability to manage enterprise stakeholders including C-suite
- Revenue-oriented track record of expanding wallet share within existing accounts
- An owner you take full accountability, escalate smartly, and operate with minimal supervision
- An effective communicator clear and confident in both client-facing and internal settings
- Adaptable energised by fast-paced, ambiguous environments
Good to Have
- Understanding of same-day, express, or quick-commerce delivery operations
- Experience managing delivery SLAs with D2C or eCommerce brands
- Prior experience in an incentive-linked, target-driven account management role
