Key Account Manager

Job Summary

Graeon.ai is looking for a dynamic Key Account Manager / Project Manager to manage ERP and HRMS client implementations while maintaining strong relationships with key accounts. The role involves overseeing end-to-end project execution, ensuring successful system deployment, coordinating with internal teams, managing project timelines and costing, and delivering a seamless experience to clients.

Key Responsibilities

Manage end-to-end ERP & HRMS implementation projects for clients.

Act as the primary point of contact for key client accounts.

Understand client requirements and coordinate with technical and product teams for smooth implementation.

Define and monitor project timelines, milestones, and deliverables to ensure timely completion.

Manage project costing, resource allocation, and team coordination for implementation.

Oversee billing milestones, invoicing coordination, and project commercial tracking.

Provide product demonstrations, training, and onboarding sessions to clients.

Ensure successful system deployment and post-implementation support.

Monitor client satisfaction, product adoption, and system usage.

Identify opportunities for account growth, upselling additional modules, and renewals.

Maintain implementation documentation, project plans, timelines, and progress reports.

Coordinate with internal teams for issue resolution and product enhancements.

Required Skills & Qualifications

Bachelor's degree in Business, IT, HR, or related field.

37 years of experience in ERP / HRMS implementation, project management, or account management.

Strong project management and client handling skills.

Understanding of HRMS, Payroll, Attendance, and ERP workflows is a plus.

Experience managing project timelines, costing, and billing coordination.

Excellent communication and stakeholder management skills.

Ability to manage multiple projects and deadlines simultaneously.

Preferred Skills

Experience working with SaaS-based ERP or HRMS platforms.

Familiarity with implementation lifecycle and client onboarding processes.

Experience in client success or enterprise account management.

Key Performance Indicators (KPIs)

Successful project implementation within defined timelines

Client satisfaction and retention rate

Product adoption and active usage by clients

Revenue growth through upselling and renewals

Project profitability and billing milestone achievement