Key Account Manager - Ecommerce

KAM – E-Commerce

Company: Honasa Consumer Limited

Location: Gurgaon

Experience: 3–6 Years

About Honasa Consumer Limited

Honasa Consumer Limited is a fast-growing Beauty & Personal Care company with a portfolio of leading brands, including Mamaearth, The Derma Co., Aqualogica and BBlunt. The company focuses on innovative products, consumer-centric propositions, D2C marketing and e-commerce growth.

Key Responsibilities (KRAs)

• Manage end-to-end business operations and account growth across e-commerce marketplaces such as Amazon, Flipkart, Myntra and other online platforms.
• Drive monthly, quarterly and annual sales targets to ensure consistent business growth.
• Own account-level P&L, revenue planning, contribution margins and profitability.
• Monitor gross margins, platform commissions, discounts, promotional spends, returns and operational costs.
• Identify opportunities to improve profitability, optimize costs and drive sustainable growth.
• Manage day-to-day marketplace operations, including catalogue management, product listings, pricing and content accuracy.
• Develop sales plans, demand forecasts and inventory replenishment strategies in coordination with supply chain teams.
• Monitor SKU-level performance, stock availability, sell-through, stock-outs and inventory health.
• Plan and execute marketplace promotions, seasonal sales, brand campaigns and new product launches.
• Coordinate with marketplace category and account management teams to drive business performance and resolve operational issues.
• Analyse sales trends, category performance, competitor activities, pricing and consumer behaviour to identify growth opportunities.
• Collaborate with marketing teams on campaign planning, product visibility, promotional calendars and brand growth initiatives.
• Prepare sales reports, business dashboards, forecasts and periodic business reviews.
• Track key business metrics, including GMV, net sales, average selling price, contribution margin and forecast accuracy.
• Coordinate with finance teams on invoicing, commercial reconciliations, claims and profitability reporting.
• Work cross-functionally with marketing, finance, supply chain and category teams to ensure seamless business operations.

Qualifications & Experience

• Bachelor's degree in Business Administration, Commerce, Marketing or a related field. MBA preferred.
• 3–6 years of experience in e-commerce account management, marketplace operations or online business management.
• Experience managing platforms such as Amazon, Flipkart, Myntra and other leading e-commerce marketplaces.
• Experience in beauty, personal care, skincare, cosmetics or relevant D2C categories is an advantage.
• Strong understanding of P&L management, profitability analysis, contribution margins and commercial planning.
• Hands-on experience in marketplace operations, sales planning, demand forecasting and inventory management.
• Understanding of marketplace commissions, discount structures, promotional spends and pricing strategies.
• Experience managing marketplace campaigns, sale events, product launches and catalogue operations.
• Proficiency in MS Excel, data analysis, sales reporting and business dashboards.
• Strong analytical skills and commercial acumen.
• Excellent communication, negotiation, stakeholder management and cross-functional coordination skills.
• Ability to manage multiple priorities while driving business growth and maintaining account profitability.