Key Account Manager

About the Company

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing. Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together. If you're someone who dreams big and has the gumption to make them come true, E2M has a place for you.

About the Role

We're looking for a Client Account Manager to help us strengthen client relationships and ensure seamless delivery of our services. You'll be the go-to contact for agency partners, helping them find value, solving challenges, and ensuring they stay and grow with E2M.

Responsibilities

• Act as the primary point of contact for assigned E2M clients.
• Work with clients to ensure they gain maximum value from our services.
• Ensure exceptional client experience and handle escalations smoothly.
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery.
• Capture client feedback and act as a customer advocate internally.
• Manage client accounts to drive renewals, retention, and growth.
• Monitor account health, budgets, and timelines while ensuring profitability.
• Build and maintain strong client relationships through strategic guidance.
• Proactively identify risks and implement creative solutions.
• Collaborate cross-functionally to ensure a seamless customer journey.

Qualifications

• 2 - 5 years experience in a creative, digital marketing, or web design/development agency.
• Prior experience handling or delivering digital/web-based projects.
• Passion for great work with strong process and strategy orientation.
• Good understanding of web technologies and digital marketing (no coding required).
• Ability to multitask effectively and manage multiple accounts.
• Clear, concise, and direct communication style.
• Proven track record of client growth, retention, and profitability.
• Skilled in relationship building across clients and internal teams.
• Familiarity with project management/collaboration tools (ClickUp, Basecamp, etc.) is a plus.
• Ability to work independently and as part of a team.
• Experience working with Sales, Pre-sales, and Account Managers.
• Strong presentation and communication skills with attention to detail.
• Prior experience working with North American clients across time zones.

Required Skills

Strong process and strategy orientation, good understanding of web technologies and digital marketing, ability to multitask effectively, clear communication style, proven track record of client growth, retention, and profitability, skilled in relationship building.

Preferred Skills

Familiarity with project management/collaboration tools (ClickUp, Basecamp, etc.), experience working with Sales, Pre-sales, and Account Managers.

Equal Opportunity Statement

We are committed to diversity and inclusivity.