Key Account Manager

Urgent Opening for the Role of New Business Development for various locations - Delhi, Mumbai, Hyderabad, Surat, Lucknow, Chandigarh

Roles & Responsibilities:

· Sell Logistics services to D2C/Brand enterprises - Responsible for Account Management, New Business Development (NBD), revenue, and profitability

· Build bespoke solutions and pricing

· Coordinate with internal and external tech stakeholders to improve the current tech product capability

· Manage and grow existing clients

· Nurturing client relationships, building Positive client experience and maintaining strong client relationships, retaining the business, and identifying growth opportunities

· Conducting business reviews with clients and focusing on service delivery experience

· Escalating and resolving areas of concern as raised by clients.

· Monitoring performance against service level agreements and flagging potential issues for timely resolution

Skills:

· Strong in Program Management and data analytics. Advanced Excel and SQL are mandatory

· Preferred to have knowledge of the e-commerce Industry

· 2-3 Years of experience in Client Relationship Management and CX analytics

· Strong Interpersonal Skills

· Proactive and self-driven with a great sense of ownership

· Strong problem-solving and prioritization skills with an eye for detail.

· Good at negotiation and persuasion.