About Sell.do
Sell.do is a cloud-based CRM software designed specifically for real estate businesses. It sends messages, makes calls, and reminds you to follow uplike your helpful sidekick. It also keeps track of houses, flats,
money, and more, all in one place. If you sell property, Sell.do makes your job way easier and faster! With a growing emphasis on AI-driven automation and predictive intelligence, Sell.Do is at the forefront of transforming real estate sales through technology.
As a Customer Success Account Manager at Sell.do, you will be the strategic partner and trusted advisor to our customers. Your mission is to drive customer satisfaction, retention, and growth by nurturing strong client relationships and ensuring our CRM platform delivers continuous value. You will work closely with real estate businesses to understand their goals, guide product usage, and advocate for their needs within our internal teams.
What will you do
- Serve as the primary point of contact for assigned client accounts post-onboarding.
- Build and maintain strong, long-lasting customer relationships with key stakeholders.
- Understand client business objectives and align them with Sell.do's CRM capabilities.
- Drive product adoption, feature usage, and overall engagement to maximize customer ROI.
- Identify upsell and cross-sell opportunities, collaborating with Sales to drive account growth.
- Monitor account health metrics, proactively addressing risks and challenges.
- Conduct regular check-ins, business reviews, and feedback sessions with clients.
- Collaborate with Product and Support teams to ensure timely issue resolution and feature requests.
What you should bring to the table
- 35 years of experience in Customer Success, Account Management, or Client Relationship rolespreferably in a SaaS or B2B tech environment.
- Proven ability to manage multiple accounts while paying strong attention to detail.
- Excellent interpersonal, communication, and problem-solving skills.
- Experience working with CRM platforms or in the PropTech/Real Estate domain is a plus.
- Ability to think strategically and advocate for the customer while balancing business goals.
- Comfortable working in a fast-paced, collaborative team environment.
What will you gain
- Opportunity to build deep, consultative relationships with high-value real estate clients.
- Hands-on experience working with an enterprise-grade PropTech CRM.
- Exposure to product strategy, customer journey mapping, and revenue growth initiatives.
- A fast-growing, performance-driven culture that encourages ownership and innovation.
- Direct impact on customer success metrics and long-term business outcomes.
