Key Account Manager – Client Success

Key Account Manager – Client Success

Location: Ghatkopar, Mumbai | Work From Office

Experience: 2–4 Years

Notice Period: Immediate to 30 Days

We are looking for a Key Account Manager with strong experience in Client Servicing / Client Success to manage client relationships, coordinate with internal teams, and ensure smooth delivery of digital marketing and advertising campaigns.

Key Responsibilities:

• Manage day-to-day communication and relationships with assigned clients.
• Understand client requirements and coordinate with internal teams to ensure timely execution.
• Work closely with Creative, Media, Content, SEO and Operations teams.
• Track campaign timelines, deliverables, approvals and pending actions.
• Conduct client calls, review meetings and presentations.
• Prepare client reports, presentations, MOMs and regular status updates.
• Proactively identify client concerns and coordinate with teams for quick resolution.
• Maintain strong client relationships and support account growth opportunities.
• Ensure high levels of client satisfaction and delivery ownership.

Key Skills:

Client Servicing, Client Success, Key Account Management, Stakeholder Management, Digital Marketing, Campaign Coordination, Client Relationship Management, MS Excel and PowerPoint.

Requirement:

Digital Marketing / Advertising Agency experience is mandatory. Candidates must be based in Mumbai. Strong communication, coordination and relationship management skills are required.

Interested candidates can share their updated CV at [HIDDEN TEXT]