Job Description
This role is for one of Zepcruit's clients.
Role & Responsibilities
Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.
Key Responsibilities:
Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores
Build multithreaded relationships across CXO, Product, Compliance and Procurement teams
Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)
Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint
Lead contract renewals, commercials and negotiations with a solutions-first mindset
Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans
Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM
Champion account governance and escalation resolution to ensure high-quality delivery and service experience
Ideal Candidate
Skills & Competencies:
Strong enterprise account management and SaaS upsell experience
Commercial ownership & contract negotiation excellence
Customer-centric problem solving & strategic account planning
High stakeholder management maturity (multi-country/global exposure preferred)
Excellent storytelling & data-driven business impact articulation
Must Have:
7-9 years of experience managing existing business in SaaS/HCM/FinTech/Enterprise platforms
Proven track record of driving NRR (120%+ preferred) within assigned accounts
Experience leading renewals, upsells and enterprise commercials
Ability to build deep customer trust and long-term strategic relevance
Strong fluency in business metrics, product adoption modeling, and value realization frameworks
Hands-on experience with account management CRMs like Salesforce, Zoho, HubSpot, and similar
Ability to manage clients independently with minimum supervision
Perks, Benefits and Work Culture
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that we offers.
