Key Account Manager

Key Responsibilities:

1. Account Management & Relationship Building

● Own and manage a portfolio of strategic/key enterprise accounts

● Build strong relationships with CXOs, decision-makers, and influencers

● Act as the primary point of contact for all client interactions

● Drive customer satisfaction and retention

2. Revenue Growth & Business Development

● Achieve revenue, margin, and growth targets

● Develop and execute account growth strategies

3. Strategic Account Planning

● Create account plans including: o Business objectives o Stakeholder mapping o Opportunity pipeline

● Align internal teams to deliver on account strategy

4. Solution Selling

● Understand customer pain points and business challenges

● Position company offerings as value-driven solutions

● Lead proposals, negotiations, and deal closures

5. Cross-Functional Coordination

● Collaborate with: o Pre-sales o Delivery / operations o Product / engineering

● Ensure smooth project execution and delivery 6. Customer Success & Retention

● Ensure successful onboarding and adoption

● Monitor customer health and satisfaction (CSAT/NPS)

● Handle escalations and ensure timely resolution

7. Governance & Reporting

● Conduct regular business reviews

● Track: o Pipeline o Revenue forecasts o Account performance metrics

● Maintain accurate CRM records Key Skills & Competencies

● Strong enterprise sales & account management experience

● Excellent stakeholder management & communication skills

● Proven ability to close large deals

● Strategic thinking and problem-solving

● Negotiation and commercial acumen

● Ability to manage complex, multi-location accounts

Experience & Qualifications:

● 5 –12 years of experience in: o Key account management / enterprise sales

● Experience in B2B / SaaS / manufacturing / technology solutions preferred

● MBA or equivalent (preferred but not mandatory)