Key Account Manager – Amazon – &Done
At &Done, we're redefining what high-performance haircare looks like for Indian hair. Backed by biotechnology and scientific precision, our formulations are designed specifically for Indian hair and weather—delivering results global brands weren't built to offer.
We started in salons, earning the trust of top stylists across India, and are now scaling rapidly through our direct-to-consumer launch.
Founded by Saumya Yadav (Stanford GSB 19, IIT Delhi 13; ex-Urban Company, ex-Udayy) and Atit Jain (BITS Pilani 09; 2X founder – Pluss, Bulbul; ex-VC at Elevation Capital), we're VC-backed and building a category-defining brand from the ground up.
Your Role: Key Account Manager – Amazon
As a Key Account Manager, you will be responsible for managing and growing our relationships with Amazon. You will drive revenue, ensure operational excellence, and work cross-functionally to optimize performance across listings, campaigns, and advertising.
Key Responsibilities (KRAs)
- Account Management & Growth
- Own P&L for the channel
- Drive revenue growth by identifying opportunities across categories, SKUs, and cities
- Maintain regular coordination with channel partners for product launches, campaign execution, and advertising opportunities, while ensuring timely implementation
- Ensure consistent monitoring of account health, key performance metrics, and channel compliance
- Amazon Marketing Services (AMS) & Campaign Management
- Plan and execute Amazon Marketing Services (AMS) campaigns to drive visibility and sales
- Monitor campaign performance and optimize spends for maximum ROI
- Plan and execute platform-led campaigns, discounts, and promotions on Amazon
- Collaborate with cross-functional teams for creatives and visibility boosts
- Assortment & Listing Optimization
- Ensure all SKUs are live, optimized, and performing well
- Continuously improve product visibility, content, and discoverability
- Launch new SKUs in a timely and structured manner
- Inventory & Supply Coordination
- Work closely with supply chain and operations to maintain optimal inventory levels
- Minimize stockouts and ensure high fill rates across platforms
- Plan inventory based on demand trends and platform insights
- Data Analysis & Reporting
- Track daily/weekly performance metrics across Amazon
- Generate actionable insights from sales, inventory, campaign, and advertising data
- Monitor Amazon performance and identify growth opportunities
- Share regular performance reports with internal stakeholders
- Function as the central point for tracking, monitoring, and reporting progress across ongoing initiatives, ensuring complete visibility and accountability.
- Continuously track competitor activities, pricing, promotions, and assortment strategies, and proactively recommend actionable interventions to support brand growth.
- Actively manage reviews, ratings, and customer sentiment using available tools and platform mechanisms to maintain category benchmarks.
- Cross-functional Collaboration
- Work with marketing, supply chain, and finance teams to align execution
- Ensure smooth coordination for launches, campaigns, and replenishment
Key Performance Indicators (KPIs)
- Revenue Growth: Month-on-month and Amazon-wise sales growth
- Availability Metrics: % in-stock rate and fill rate on Amazon
- Amazon Performance: Sales, orders, conversion, and overall account growth
- AMS Performance: ROAS, ACOS, TACOS, and advertising-driven sales
- Stockouts: Reduction in lost sales due to stockouts
- SKU Performance: Contribution of top SKUs and new launches
- Campaign ROI: Return on spends for platform promotions
- Listing Health: % of optimized listings (images, descriptions, rankings)
- Order Fulfillment Metrics: Cancellation rate, service levels
- Platform Relationships: Qualitative feedback and support from platform partners
What We're Looking For
- 3–4 years of experience in Amazon marketplace management
- Strong analytical mindset with comfort in working with data
- Hands-on experience with Amazon Marketing Services (AMS)
- Ability to manage multiple stakeholders and drive execution
- High ownership, problem-solving attitude, and attention to detail
This role is ideal for someone who wants to take charge of a brand's growth engine and directly impact business growth.
Gurugram HQ
Competitive salary + High ownership and visibility in a growing organization
Perks: Collaborative and people-first work culture + Learning and growth opportunities across functions
Skills: ams,amazon,amazon marketing services
