Key Account Manager | 3-5 yrs | B2B | Fintech | AI Led Startup | Gurugram

About MetaMorph:

We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°.

About Our Client:

An early-stage AI infrastructure startup building agentic AI platforms for embedded systems, IoT, edge devices, and intelligent hardware ecosystems.

What You'll Be Doing:

Strategic Partnering

Build strong, consultative relationships with senior stakeholders across fintechs, banks, NBFCs, and enterprise clients. Act as a trusted advisor helping clients unlock measurable business value through the platform.

Client Onboarding & Enablement:

Drive seamless onboarding and implementation journeys, ensuring quick go-live timelines, strong product adoption, and successful technical integrations.

Account Expansion:

Identify upsell and cross-sell opportunities by deeply understanding client business challenges and uncovering new use cases aligned with evolving product capabilities.

Cross-Functional Collaboration:

Work closely with Sales, Product, Engineering, and Customer Success teams to solve customer problems, drive integrations, and ensure long-term account success.

Success Planning & Retention:

Own account health metrics, proactively mitigate churn risks, and execute strategic engagement plans to improve retention and expansion.

Product Influence:

Act as the voice of the customer internally by sharing market insights, client feedback, and integration learnings with the product and leadership teams.

Executive Business Reviews:

Lead regular business reviews with leadership stakeholders, showcasing platform impact, adoption progress, and future opportunities.

What We're Looking For:

• 3–5 years of experience in B2B Fintech in India
• Experience managing enterprise or strategic accounts
• Exposure to AI products, AI tooling, or AI-led ecosystems
• Strong understanding of SaaS implementations and technical integrations
• Ability to work closely with engineering and product teams during onboarding/go-live stages
• Strong interpersonal and stakeholder management skills
• Comfortable engaging with CXOs and senior leadership teams
• Ability to thrive in ambiguity and fast-changing environments
• Someone who enjoys problem-solving, experimentation, and figuring things out independently