Key Account Management- Manager

Job Description

Responsible for achieving revenue and volume growth targets for assigned accounts

- Ensure Collectibles and Outstanding is within the agreed Credit Period

- Develop and record business understanding of clients on CRM

- Cross-Sell various VAS (Value Added Services) offered by Delhivery

- Whatsapp NDR verification

- Communication Module

- Identification & execution of growth levers for volume and revenue growth

- Managing Commercial expectations of clients within agreed margin guardrails

- Operational levers like reducing RTO, ensuring high SLA

- Establish Founder/Co-Founder level connections across the client portfolio

- Identify reasons for any downtrend and record the next steps on CRM for execution

- Cross-Sell Delhiverys Lines of Business where applicable - B2C Heavy, LTL, Warehousing, Cross-Border

Key Skills

- 4+ yrs previous experience in SME Account Management or Inside Sales

-Comfortable in callingOffice, and Excel - Use of Pivot Tables, vlookup, logic formulas

-Good communication skills - English & Hindi

-Data-oriented and Systematic approach

Good to have

-Used some CRM previously - Salesforce/Hubspot/Leadsquared/Zoho