Key Account Executive

Job Title: Key Accounts Executive

Company: SS Trade Inc.

Location: Ahmedabad, Gujarat

Experience: 12 Years

Employment Type: Full-Time

Reports To: Founder

About SS Trade Inc.

Founded in 2016, SS Trade Inc. is a leading importer and stockist of high-quality synthetic

rubbers, polymers, and industrial chemicals, known for its commitment to consistent

quality and reliable supply. With nearly a decade of industry experience, the company has

steadily expanded its product portfolio to cater to a wide range of industries. Its

strategically located warehouses and robust infrastructure enable efficient distribution and

timely fulfillment of market demands.

Backed by strong industry expertise and a customer-centric approach, SS Trade Inc. also

offers tailored B2B distribution solutions that ensure seamless transactions and

dependable support for clients and suppliers. Through its focus on quality, service

excellence, and innovation, the company has established itself as a trusted partner with a

growing presence in the global market.

Role Summary

The Key Accounts Executive will be responsible for managing and nurturing relationships

with key clients while ensuring smooth coordination of orders, communication, and service

delivery. This role requires a proactive and detail-oriented professional with strong

communication skills and a high sense of ownership to maintain client satisfaction and

support business growth.

Key Responsibilities

1. Key Account Management (60%)

Build and maintain strong relationships with key clients to ensure long-term

partnerships.

Act as the primary point of contact for client queries, order updates, and issue resolution.

Coordinate with internal teams to ensure timely processing and delivery of customer

orders.

Track client requirements and ensure smooth communication between the client and

operations team.

Ensure high levels of customer satisfaction through timely responses and proactive

support.

2. Order Coordination & Client Support (25%)

Manage end-to-end order coordination from order confirmation to dispatch.

Follow up with logistics and internal teams to ensure timely deliveries.

Maintain accurate records of client interactions, orders, and follow-ups.

Assist in preparing quotations, order confirmations, and client documentation.

Ensure prompt resolution of customer concerns and escalate issues when required.

3. Reporting & Process Support (15%)

Maintain client data and order details in CRM or internal systems.

Prepare periodic reports related to client orders and account activities.

Support the management team with insights on client requirements and business

opportunities.

Identify opportunities to improve service efficiency and client experience.

Required Skills & Qualifications

1-2 years of experience in Key Account Management, Client Coordination, or Sales

Support roles

Strong communication and interpersonal skills

Good working knowledge of MS Excel and MS Office tools

Ability to handle multiple client interactions and follow-ups effectively

High sense of ownership and accountability

Working Details

Location: Ahmedabad

Working Days: 6 Days

Compensation: As per industry standards and candidate experience