Key Account Executive B2B Sales & Operations

About The Role

The Key Account Executive – B2B Sales & Operations will own the complete order-to-delivery cycle for HUFT's B2B Business channel. The role combines commercial ownership with operational rigor — managing end-to-end order fulfilment, coordinating across Supply Chain, Planning, Warehouse, and Logistics, while building and growing relationships with B2B clients. The incumbent will be accountable for both revenue growth and service excellence within the assigned account portfolio.

Key Responsibilities

• Order Management – End to End
• Own the complete order lifecycle: order receipt, confirmation, allocation, dispatch, and delivery.
• Track and monitor all B2B orders from placement to last-mile delivery; proactively flag and resolve exceptions.
• Coordinate with warehouse and logistics teams to ensure accurate and timely order fulfilment.
• Maintain order accuracy, documentation, and reconciliation across systems.
• Revenue Growth & Account Management
• Drive secondary sales targets within assigned B2B accounts and institutional clients.
• Identify and convert upsell and cross-sell opportunities within existing accounts.
• Track order frequency, fill rates, and revenue trends at account level; flag risks and opportunities proactively.
• Support onboarding of new B2B partners and ensure smooth transition to regular ordering cadence.
• Client Stakeholder Management
• Serve as the primary point of contact for assigned B2B clients for all operational and commercial queries.
• Build strong, trust-based relationships with client procurement and operations teams.
• Handle client escalations with speed and ownership; ensure resolution without customer churn.
• Conduct regular account reviews to track performance, share updates, and identify growth levers.
• Cross-Functional Coordination
• Work closely with Supply Chain and Planning teams to align on availability, allocations, and priorities.
• Coordinate with the Warehouse team on dispatch schedules, pick accuracy, and order readiness.
• Liaise with Logistics partners to track shipments and resolve transit issues.
• Partner with Finance on invoice accuracy, payment follow-ups, and credit note resolution
• Reporting & MIS
• Maintain and share daily/weekly order status trackers with internal teams and clients.
• Track key B2B KPIs: fill rate, OTIF, order accuracy, revenue vs. target, and pending resolution TAT.
• Flag supply shortfalls, order backlogs, and dispatch delays through structured reporting.
  
  

Education, Experience & Skills

Education

• Graduate in any discipline. MBA / PGDM preferred but not mandatory.
• Background in Institutional Sales, Operations, or Business Administration is an advantage.
  
  

Work Experience

• 3–4 years of total experience in a combination of Sales and Operations roles.
• Prior experience in B2B / Institutional / Franchisee sales or order management preferred.
• Exposure to FMCG, Retail, E-Commerce, or Consumer Goods sectors preferred.
  
  

Skills & Competencies

• Strong ownership mindset — takes end-to-end accountability without hand holding.
• Excellent client communication and relationship management skills.
• Comfortable working cross-functionally with warehouse, logistics, planning, and finance teams.
• Proficient in MS Excel and order management / ERP systems (experience with Odoo or similar is a plus).
• Structured, detail-oriented, and capable of managing multiple accounts simultaneously.
• High energy, proactive problem-solver with strong follow-through.
  
  

What Success Looks Like (first 90 Days)

Timeline Expectation

Day 1–15: Understand existing accounts, order flows, systems, and internal processes. Shadow the team on live orders.

Day 16–45: Independently manage assigned accounts. Set up order tracking MIS. Resolve open escalations.

Day 46–90: Consistently achieving fill rate and OTIF targets. Revenue tracking live. Proactive client reviews initiated.

KEY KPIs THIS ROLE WILL OWN

• Order Fill Rate (% of orders fulfilled completely and on time)
• OTIF (On Time In Full) by account
• Revenue vs. Target – Monthly (by account)
• Order Processing TAT (time from receipt to dispatch)
• Client Escalation Resolution TAT
• Order Accuracy Rate (% orders with zero discrepancy)
  
  

Skills: revenue,order management,b2b,operations