Position Overview
We are hiring on behalf of a leading content and printing solutions provider for the role of Head Key Account Management. This role is focused on driving strategic client relationships across the publishing, education, and corporate sectors. The ideal candidate will be responsible for managing large accounts, improving customer satisfaction, and generating revenue growth through tailored print and digital solutions.
Key Responsibilities
Strategic Account Management
- Design and execute a key account strategy aligned with business goals.
- Identify and manage priority clients across publishing, education, and corporate verticals.
- Build strong, trust-based relationships with senior stakeholders in client organizations.
- Ensure client expectations are met with customized, high-quality solutions and services.
Revenue Growth & Business Expansion
- Drive account-level growth through upselling and cross-selling initiatives.
- Offer consultative solutions including print and digital content delivery.
- Track industry trends and competitor activities to uncover new growth opportunities.
- Collaborate with sales and marketing teams to deepen client engagement.
Client Relationship Management
- Serve as the single point of contact for key accounts.
- Conduct regular business reviews and strategic planning sessions with clients.
- Address client feedback proactively to ensure long-term satisfaction.
- Personalize engagement strategies for long-standing relationship development.
Operational Excellence & Collaboration
- Coordinate with production, logistics, sales, and support teams to ensure smooth service delivery.
- Streamline internal processes to elevate the client experience.
- Ensure SLAs, contracts, and performance benchmarks are consistently met.
- Champion client-centric thinking within internal teams.
Team Leadership & Development
- Lead and mentor a high-performing key account management team.
- Provide training and development opportunities for team members.
- Establish KPIs and drive accountability across the team.
- Foster a collaborative, customer-focused work culture.
Preferred Qualifications
- Graduate/Postgraduate in Business, Marketing, or a related field.
- 1215+ years of experience in key account management, preferably in the publishing, content, or services industry.
Key Skills
- Strategic client management
- B2B relationship building
- Revenue growth and solution selling
- Print and digital content solutions
- Team leadership and performance management
- Cross-functional collaboration
- Excellent communication and negotiation skills
