KBS Process Agent

Did you know KONE moves over one billion people every day In 2023, we had annual net sales of EUR 10 billion. We employ over 50,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

• Ensures daily service delivery to the unit, meeting agreed service levels.
• Oversees the queue of pending requests or transactions daily, prioritizes them and distributes team resources as needed. Arranges for back-ups when necessary.
• Manages SLA - Turn-around time, Quality, and Efficiency.
• Handles NBS MOD Order Management from start to finish.
• Conducts productive meetings with his team and the unit, providing an agenda, analysis, and minutes for each meeting.
• Regularly checks the completeness of work instructions and other documentation specific to the team and ISO.
• Fosters high engagement and strong performance within his team through development and coaching.
• Determines training requirements and organizes training in collaboration with the process manager, the unit, and HR.
• Performs other suitable tasks as assigned by the Process Manager
• Plans, monitors, and reports team attendance (including timesheet reporting, absence reporting, holiday planning, and overtime needs)
• Promotes Lean methodologies and continuous improvement initiatives.

Are you the one

• Atleast 2 years of experience in managing teams/stakeholders.
• Solid understanding of SAP (SD Module) and other quality/analytical tools.
• Comprehensive knowledge of the Fulfill process (Order management and Invoicing) is a plus.
• Proficiency in Microsoft Applications, particularly MS Excel and PowerApps.
• Experience in creating process documentation, SOPs, URD, and technical guides.
• Strong problem-solving and analytical skills, capable of effectively resolving and troubleshooting issues.
• Excellent interpersonal and communication skills, with a proven ability to work collaboratively across teams.
• Capable of working both independently and as part of a team, with a focus on detail and accuracy.
• Strong verbal and written communication skills, along with presentation abilities.
• Comfortable working in a virtual environment, adaptable to flexible shifts, and possesses a proactive attitude.
• A strong dedication to maintaining safety in the workplace.

WHAT WE OFFER YOU:

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by funcolleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator Industry