Job Description
As a Customer Support Specialist, you will play a pivotal role in the investigation and the provision of the technical resolution of complex network faults, performance issues and service disruptions for our global customers. In addition, you will support services projects on design, integration, delivery and upgrade activities. You will complement our Nokia Solutions with your IP expertise on other Original Equipment Manufacturing (OEM) products, such as Juniper.
How You Will Contribute And What You Will Learn
- Utilize your product expertise, analytical skills, judgment and practical experiences to tackle complex problems.
- Provide solutions/workarounds to technical issues reported by our customers for multi-vendor OEM products within agreed SLAs. This includes your participation in a 24x7 on-call schedule.
- Actively contribute and deliver on customer engineering projects, such as Network Migration, Network Audit, Change Management (upgrades) and Design Integration Acceptance.
- Collaborate efficiently with additional support levels and, when necessary, liaise with contracted third-party vendors as part of Care agreements or customer service projects.
- Foster continuous self-development and can train other team-members, specifically on Juniper products.
Key Skills And Experience
You have:
- Demonstrated hands-on experience working with Juniper IP Routing, Switching & Security products.
- Possession of Juniper Certifications, such as JNCIA, JNCIS, JNCIS-Security and ideally JNCIP.
- A minimum of 5 years of hands-on technical experience configuring, implementing and troubleshooting networks, particular in service provider/enterprise networks.
- A customer-centric approach.
- Ability to effectively communicate to collaborate & seek advice in analysing and solving problems.
- Proficiency in analytical thinking, logical problem-solving, and a high level of motivation to continuously adapt knowledge and skills.
It would be nice if you also had:
- Experience working with Cisco IP Routing, Switching and Security products.
- Possession of Cisco Certifications like CCNA, CCNP Routing & Switching, Security.
- Familiarity with other products such as Fortinet, F5 and certification from other OEM's.
- Hands-on experience following ITIL standards for Incident Management, Problem Management, and Preventive Maintenance.
- Excellent communication skills in English, both verbal and written.
- Flexibility and willingness to occasionally travel on short trips (less than 10% of the time).
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
