Roles and Responsibilities
- Assist clients in planning, organizing, and booking their travel arrangements, including flights, accommodations, transportation, and tours
- Provide expert advice and recommendations on travel destinations, attractions, and activities based on client preferences and budget
- Research and gather information on travel options, such as visa requirements, travel restrictions, and health and safety guidelines
- Create detailed travel itineraries customized to client specifications, ensuring a seamless and enjoyable travel experience
- Handle all aspects of booking and reservation processes, including ticketing, hotel reservations, car rentals, and travel insurance
- Coordinate with airlines, hotels, and other travel partners to ensure smooth logistics and resolve any issues or concerns that may arise
- Stay up to date on industry trends, travel regulations, and emerging destinations to provide the most accurate and relevant information to clients
- Deliver exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving any travel-related problems
- Maintain accurate and detailed records of client interactions, bookings, and payments
- Meet or exceed sales targets and contribute to the overall growth and success of the company.
Qualifications and Skills
- Fresher (BA tourism / MA tourism / MBA Tourism ) or 1-2 years of experience as a Travel Consultant or in a similar role
- Knowledge of travel industry trends, destinations, and travel-related products and services
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize work effectively
- Attention to detail and accuracy
- Proficient in using travel booking software and reservation systems
- Good problem-solving skills
- Flexible and adaptable to changing travel requirements and client preferences
- Ability to work independently as well as part of a team
- Fluency in English, Tamil and any additional Indian language is a plus
