Junior Technical Support Executive

Description / Requirements

Grade: BPOS 1 / 2 / 3

Experience Required: 6 months to 2 years

Certification Requirement: Mandatory before Go-Live Google Workspace Administrator Certification

Job Summary

We are hiring for the role of TSR / Agent Tech Support for Chennai. The candidate will be responsible for handling customer support queries through phone, email, and chat, diagnosing and resolving technical issues, tracking cases, and ensuring high service quality and customer satisfaction. The role also requires familiarity with support tools, troubleshooting processes, and Google Workspace products.

Key Responsibilities

Respond to customer support queries through phone, email, and chat

Diagnose, resolve, and track customer issues efficiently

Maintain response and resolution speed as defined by Service Level Objectives (SLOs)

Ensure high customer satisfaction scores and follow quality standards in 90% of cases

Use the existing knowledge base to provide customer-facing root cause assessment

Deliver effective customer-facing technical support and issue resolution

Mandatory Skills

Good communication skills (verbal and written)

Good typing speed (minimum 60 to 80 WPM)

Troubleshooting experience in diagnosing and resolving complex issues using SOP documents

Familiarity with support methodologies, case lifecycles, and analytical problem-solving

Knowledge of any ticketing tool

Basic ITIL knowledge

Good to Have

6+ months of experience in Infrastructure, Storage, or Service Desk

Knowledge of and hands-on experience with Google products, such as:

Gmail

Calendar

Meet

Drive

Docs

Sheets

Slides

Gemini app

Notebook LLM

Keep

Sites

Forms

AppSheet

This is a MUST: Google Workspace Administrator Certification will be a strong advantage

Preferred Candidate Profile

Candidate with 6 months to 2 years of relevant technical support or service desk experience

Comfortable handling customer-facing technical support across multiple channels

Strong issue-analysis and resolution capability

Able to work in an SLA-driven support environment

Kindly send your answers to these questions below and your CV to m[Confidential Information] OR do my direct message on LinkedIn.

What is your notice in Days

How many year/months of relevant experience

What is your Current salary

What is your Expected salary

Question: Have you worked with TCS in the past or have a Recent Application with them

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Question: What is your current city of residence

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Question: Do you have Google Workspace Administrator certification

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Question: What Best describes your last designation

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Question: What is your total Experience in Tech Support

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Question: Are you ready to work on site in rotating shifts

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Question: Are you ready to relocate in Chennai if you are not from Chennai

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Question: Do you have 6+ months of experience in Infrastructure, Storage, or Service Desk

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Question: Do you have Good typing speed (minimum 60 to 80 WPM)

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Question: How good is your Communication Skills on a scale of 1-10 with 10 being the highest

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Question: Do you have Mother Tongue influence while talking in Verbal English

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