Junior System/Network Administartor

Job Title: Junior System/Network Administrator
Location: Hyderabad
Employment Type: Full-Time

Position Overview:
We are seeking a Junior System/Network Administrator with IT Helpdesk responsibilities to support day-to-day IT operations, ensure system availability, and assist with network stability. The individual will provide technical support to users, perform system monitoring, basic network troubleshooting, and assist senior administrators in maintaining and improving our IT infrastructure.

Key Responsibilities:

Deliver first-level technical support to employees via phone, email, and ticketing systems
Troubleshoot and resolve issues related to operating systems, hardware, software, and peripherals
Monitor system and network performance to ensure secure and stable operations
Assist with installation, configuration, and maintenance of desktops, servers, switches, routers, and Wi-Fi access points
Manage user accounts, access permissions, and group policies (Active Directory, O365)
Support LAN/WAN connectivity issues, IP configuration, DNS/DHCP queries, and VPN access
Perform OS updates, security patching, antivirus monitoring, and backup support activities
Maintain accurate documentation of assets, incidents, system configurations, and support procedures
Coordinate issue escalations with senior system/network administrators
Prepare workstations and IT access for new hires and support equipment refreshes

Required Qualifications and Skills:
Bachelor's degree in Information Technology, Computer Science, or related discipline
2+ years of experience in system administration, network support, or helpdesk support roles
Solid understanding of Windows OS, desktop administration, and common enterprise applications
Experience with networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi
Familiarity with Active Directory, O365 administration, and remote support tools
Ability to diagnose issues logically and provide prompt resolutions
Strong customer service, communication skills, and teamwork mindset

Preferred Skills (Good to Have):
Exposure to configuration of routers, switches, and firewalls
Experience with monitoring tools (PRTG, SolarWinds, Nagios)
Knowledge of virtualization platforms (VMware or Hyper-V)
Certifications such as CompTIA A+, Network+, CCNA, Microsoft Associate certifications