Junior ServiceNow Business Analyst, NCT

Position Overview

Job Title: Junior ServiceNow Business Analyst

Location: Pune & Bangalore, India

Corporate Title: NCT

Role Description

• Deutsche Bank employees across the globe, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action.
• When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models.
• We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore) supported by Global Locations across UK and US, which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the bank's global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster.
• You will be joining PlatformNow team within GTI as an Associate. The team is responsible for engineering of ServiceNow platform that runs bank's CMDB, ITOM, ITAM (SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most used applications within the Bank.
• You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Understand BA domain and the Servicenow platform to navigate the platform with ease to meet/deliver the requirements.
• Understand the feature with help of Product Owners, size it and decompose it into jira stories, adhere to internal jira story standards
• Participate and contribute in Quarterly Business Reviews (QBR)/Agile Delivery and support/enable related deliverables (e.g. QBR plan prep, identifying risks, feature slotting into QBR sprints etc) and Scrum Ceremonies
• Analyse Requirement and defects (functional and technical), Run Gap Analysis where necessary and willing to perform code analysis to pinpoint root cause with minimum developer help
• Lead/participate in the Requirement gathering/elicitation/discovery calls and gain requirement sign off
• Review the implementation done by Devs and ensure it aligns with requirement, facilitate testing sessions when necessary
• Run a demo of developed story/feature with Stakeholders and gain sign off
• Review test cases, where applicable, prepared by QA and share feedback
• Connect with Architects when required
• Explore latest features within ServiceNow and build competency
• Produce release notes

Your skills and experience

• Minimum 5 and maximum 7 years of experience working in dynamic IT environment
• Minimum 3 years of experience working as a ServiceNow Business Analyst
• Must be holding Certified System Admin certification from Servicenow
• Good understanding of ServiceNow ITSM suite (Incident, Problem, Change, Configuration, Service Request). Mainline ServiceNow Certifications in this area will be an added advantage.
• Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is a Must
• Experience working in Scaled Agile environment
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
• Open to learn javascript for code analysis purposes only (javascripting is not expected).
  

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.