Junior Sales Quality Analyst

Job Title: Junior Sales Quality Analyst - CRM

Location: Vashi, Navi Mumbai

Experience: 1-2 Years

Company Overview:

At Holistic Group, we are more than builders; we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using innovative technologies and materials, from building it to managing the property, we curate every step.

Role & responsibilities:

·       Monitor and evaluate inbound/outbound sales calls and processes.

·       Ensure compliance with quality and sales guidelines.

·       Identify training needs and recommend process improvements.

·       Handle and manage CRM Software.

·       Provide constructive feedback and coaching to sales agents.

·       Prepare daily/weekly/monthly quality reports and audits.

·       Collaborate with team leaders and trainers to enhance employee performance.

·       Ensure customer satisfaction benchmarks are consistently met.

Preferred Candidate Profile:

·       Knowledge of sales processes, telecalling standards, and customer engagement practices

·       Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word)

·       Strong communication and interpersonal skills to collaborate with sales teams and management