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Muthoot Finance

JUNIOR RELATIONS OFFICER

This job is no longer accepting applications

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  • Posted 24 months ago

Job Description

  • Client or Customer Interaction: Interacting with clients or customers, addressing inquiries, providing information, and ensuring a positive experience
  • Stakeholder Engagement: Engaging with stakeholders such as suppliers, partners, investors, or community members and addressing their needs and concerns
  • Communication: Assisting with internal and external communication efforts, including email, phone calls, and written correspondence
  • Client Onboarding: Supporting the onboarding process for new clients or customers, which may involve explaining services, assisting with paperwork, and ensuring a smooth transition
  • Issue Resolution: Helping to resolve issues, concerns, or complaints raised by clients, customers, or stakeholders in a professional and timely manner
  • Data Management: Maintaining client or stakeholder databases, ensuring accuracy, and updating information as needed
  • Event Coordination: Assisting in the planning and coordination of events, meetings, or outreach activities to engage clients or stakeholders
  • Feedback Collection: Gathering feedback from clients, customers, or stakeholders to assess their satisfaction and gather insights for improvement
  • Documentation: Maintaining records of client or stakeholder interactions, correspondence, and agreements
  • Sales Support: Collaborating with sales teams to provide assistance and information to clients or customers, potentially contributing to sales and revenue growth
  • Market Research: Conducting market research to understand customer preferences, trends, and competition in the industry
  • Compliance: Ensuring compliance with relevant laws, regulations, and industry standards in all client interactions

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Job ID: 70532219