Junior ORM Executive

Key Responsibilities:

• Monitor and respond to customer comments, reviews, mentions, and direct messages.

• Handle customer complaints and queries across various social media platforms.

• Create and manage tickets through Locobuzz and coordinate with internal teams for resolution.

• Follow up with customers through social media, email, or calls as required.

• Ensure timely closure of customer concerns as per defined TAT.

• Escalate critical and sensitive cases to relevant stakeholders. 

Eligibility / Qualification:

• Graduate / Postgraduate in relevant field Experience Required
• 1+ years of relevant experience
• Industry Preference: Fintech / NBFC / Lending / Financial Services