Junior Operations Associate
Company: VAMA Gears Location: HSR Layout, Bangalore (In-office) Working days: 6 days a week Salary: 22,000 / month Experience: Fresher (0 years) Reports to: Operations Lead
About VAMA Gears
VAMA Gears is a fine jewellery brand specialising in 22kt hallmarked gold and certified Polki pieces. We sell through Instagram, WhatsApp, and our Shopify store, and we're building a fast-moving, hands-on team. This role sits at the heart of how orders actually get processed, packed, and delivered — so attention to detail matters. It's a great first job for someone who wants to learn how a growing D2C brand really works.
What You'll Do
- Process and track daily orders across Shopify, WhatsApp, and DMs from confirmation to dispatch
- Coordinate packing and shipping with our logistics partner (Shiprocket), generate labels, and follow up on deliveries, returns, and RTOs
- Maintain accurate inventory and SKU records, flagging stock issues before they become problems
- Support the sales team by following up on payment links (Razorpay), order confirmations, and customer queries on WhatsApp
- Keep order, customer, and dispatch data clean and up to date in our sheets and tools
- Coordinate with vendors and the production team on order timelines
- Handle day-to-day operational tasks and ad-hoc requests as the business grows
What We're Looking For
- A recent graduate looking to start a career in operations or e-commerce — no prior work experience required
- Comfortable with Excel/Google Sheets and eager to learn new tools (Shopify, WATI, Shiprocket)
- Strong attention to detail and good follow-through — you close loops without being chased
- Clear communication in English and Hindi; comfortable on WhatsApp with customers
- Organised, reliable, and able to juggle multiple tasks in a busy environment
- Based in Bangalore (ideally near HSR Layout) and able to work in-office, 6 days a week
Bonus Points
- Internship or college project experience in retail, fashion, or e-commerce
- Familiarity with Shopify or any order management tool
- A genuine interest in jewellery and growing into a broader operations role as the company scales
Why Join Us
You'll work directly with the founder and get end-to-end visibility into how a growing jewellery brand runs — orders, logistics, tech, and customers. We'll invest in teaching you the ropes, and there's real room to grow as VAMA scales.
