Junior Omni-Channel Journey Nurturer

Role Overview:

We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of contact for leads coming from our digital platforms (social media, website, emails). Your goal is to make a great first impression, capture the customer's requirements, and keep them engaged through their preferred communication channel until they are ready to talk to our core sales team.

Key Responsibilities:

* Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding promptly.

* Personalized Communication: Reach out to leads via their preferred method—whether that is a phone call, WhatsApp chat, or video call.

* Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without pushing for a hard sale.

* Consistent Follow-up: Keep in touch with leads regularly, providing them with helpful information to keep their interest warm.

* Sales Handover: Identify when a customer is showing strong buying signals and smoothly transfer the lead to our Senior Sales Representatives for technical discussions and closing.

* CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in our system.

Requirements:

* 1 to 2 years of experience in retail, customer service, or basic inside sales.

* Excellent written and verbal communication skills.

* High empathy and patience to handle customer inquiries.

* Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.