Junior NOC Engineer- A2P Messaging

!!DO NOT APPLY IF YOU DON'T HAVE ATLEAST 1 YEAR EXPERIENCE IN NOC AT A A2P MESSAGING COMPANY!!

Company Description

We are seeking seasoned Junior NOC Engineer - A2P Messaging to join Raza Engage, the CPaaS venture of Raza Group of Companies. www.razaengage.com.

Raza Engage offers top-notch messaging solutions to enterprises across the world, with a wide array of solutions such as SMS, RCS, WhatsApp Messaging, Viber Messaging, 2way communication message and emails. Those channels are all together representing our CPaaS cloud-based delivery model that enables companies to embed additional communication features into their existing business.

Role Description

This is a full-time, remote role for a Junior NOC Engineer - A2P Messaging. The NOC Engineer will monitor and maintain network operations, manage and troubleshoot technical issues, ensure network security, and provide technical support to clients. The professional will be engaged in proactive network maintenance, immediate issue resolution, and supporting enterprise-level communication and messaging solutions.

About the job:

• Location : Remote
• Experience : 1-3 Years
• Qualifications : Bachelor in Engineering

Preferred Area of Expertise:

• SMSC, SMPP, A2P Messaging

Job Responsibility:

• Experience on Horisen messaging platform would be preferred but not mandatory
• Provide 24X7X365 NOC Support for VAS related issues
• Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting
• New clients interconnect and interconnection testing

· Ability to prioritize network alarms and incidents to fulfill KPI commitments.

• Monitoring Disk Space, log files, Dumps/logs purging, application up-time
• Capacity management and reporting in case of possible breach of capacity
• Answer customer emails/calls and provide timely & high level of service
• Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events
• Head to Head testing/configuration with clients
• Identify opportunities to improve processes and sponsor introducing system changes to improve efficiency
• Management reporting as per requirement
• Maintain a good understanding of all NOC processes and implement them appropriately

Technical/Functional Skills Required:

• Bachelor's degree in computer science, computer engineering, or a similar field
• Minimum of 1 year experience in VOIP technologies, including familiarity with SIP and RTP protocols.
• Minimum of 1 year experience in A2P SMS technologies, including familiarity with SMPP and TCP/IP protocols and proficiency in PCAP analysis.
• Experience in working at a leading A2P operator would be an advantage
• Experience in deploying, managing, and troubleshooting network infrastructures

• Excellent troubleshooting skills

• Ability to work flexible hours

• Good written and verbal communication skills

• Advanced project management skills

• Ability to work well under pressure

· Team player with strong interpersonal skills

· Fluency in English