We are looking for a motivated and detail-oriented
Junior Network Engineer to join our IT Network Operations team in Chennai. In this entry-level role, you will support the day-to-day operations of our network infrastructure, assist senior engineers in troubleshooting, and help maintain the high availability and security standards required by our healthcare and cybersecurity clients. You will gain hands-on exposure to enterprise networking technologies in a structured, mentorship-driven environment.
Requirements
- Network Monitoring & Support: Monitor network performance using tools like PRTG and Wireshark; escalate issues to senior engineers as required.
- Incident Handling: Respond to first-level network incidents and service requests via ITSM platforms (Freshservice/ManageEngine), ensuring timely resolution within SLA targets.
- Infrastructure Maintenance: Assist with the configuration, maintenance, and basic troubleshooting of switches, access points, firewalls, and VPN endpoints.
- Documentation: Maintain accurate and up-to-date network documentation including topology diagrams, IP address records, configuration logs, and change management records.
- Healthcare Compliance Support: Follow HIPAA and organizational security policies to ensure network operations remain compliant with healthcare data protection standards.
- User Support: Provide technical assistance to internal end-users for network connectivity issues, including wired/wireless access, VPN connectivity, and printer/peripheral networking.
- Team Collaboration: Work closely with senior network engineers, system administrators, and the cybersecurity team to support cross-functional IT operations.
Shift Operations: Participate in rotational shift duties to ensure 24/7 network operations coverage across all locations.
