Junior Network Engineer

Position: Junior Network Engineer

Experience: 2 to 3.5years

Notice Period: 15 days to 30days

Contract Duration: 1year

Work Type: Contract

Work Mode: WFO

Job Description

We are seeking a proactive and technically sound Network L1 Engineer to join our global 24x7 network operations team. The role involves first-level support for enterprise network infrastructure, issue triaging, and collaboration with L2 teams for resolution. The ideal candidate will have hands-on experience in a corporate or enterprise networking environment, with a solid foundation in L1-level troubleshooting and incident response.

Key Responsibilities:

Provide first-line support for enterprise network issues including WAN, LAN, VPN, and wireless

Perform initial L1-level troubleshooting of routers, switches, firewalls, wireless controllers

Manage and triage alerts; escalate as needed to L2 teams with preliminary analysis.

Support basic network configurations, connectivity testing, and hardware health checks

Ensure timely logging, categorization, and documentation of incidents and service requests

Execute standard operating procedures (SOPs) and follow predefined runbooks for repetitive tasks

Assist in collecting logs, configuration data, and other artifacts for deeper analysis by L2/L3 teams

Work in rotational shifts for 24x7 global operations including night and weekend coverage

Maintain shift handover notes and status updates to ensure operational continuity

Collaborate with internal stakeholders and vendors on ticket updates and follow-ups

Required Skills & Qualifications:

Total Experience: 2 to 3 years

Relevant Network Experience (Enterprise/Corporate): 1 to 2 years

Proven hands-on L1-level experience with enterprise networking technologies

(Cisco, Juniper, Fortinet, etc.)

Familiarity with network security best practices and configurations

Ability to work in 24x7 shift operations, including night/weekend rotations

Preferred Skills & Qualifications:

Bachelor's in computer science/IT/Electronics Engineering, M.C.A. or equivalent University degree

Industry certifications such as CCNA, CompTIA Network+ or equivalent

Strong documentation, verbal and written communication skills

Good analytical, problem-solving, and decision-making skills

Excellent communication and interpersonal skills to collaborate with cross-functional teams