A fast-growing company in the Cloud Communications and Contact-Center / SaaS operations sector, delivering customer-facing analytics and operational reporting across pan-India on-site teams. We are hiring for an entry-level, operations-facing reporting role that supports daily business metrics, SLA tracking and data quality for on-site operations. This position is a Junior MIS Executive role with a mandatory 2-year bond.
Role & Responsibilities
- Prepare and distribute daily, weekly and monthly MIS reports and dashboards for operations, sales and finance stakeholders.
- Validate, cleanse and reconcile data from CRM/telephony/ERP sources to ensure accuracy of KPIs and SLA trackers.
- Build and maintain automated Excel reports and macros to reduce manual effort and improve delivery cadence.
- Support ad-hoc data requests and root-cause analysis; escalate anomalies to team leads with clear findings and next steps.
- Collaborate with operations and QA teams to define report requirements, KPI definitions and data collection processes.
- Ensure strict data confidentiality, timely report delivery and adherence to the mandatory 2-year bond and on-site work policy.
Skills & Qualifications Must-Have
- MS Excel
- Excel VBA
- MIS Reporting
- Google Sheets
Preferred
Qualifications
- Bachelor's degree in Commerce, Finance, IT, Statistics or related discipline preferred.
- 02 years of experience in MIS, reporting, operations analytics or a similar role; willingness to work on-site in India and commit to a 2-year bond.
Benefits & Culture Highlights
- On-site role with structured training, clear performance metrics and fast learning exposure to operations analytics.
- Opportunity to upskill in reporting automation and BI tools with internal mentoring and cross-functional exposure.
- Stable, process-driven environment suitable for candidates seeking early-career growth in operational analytics (2-year bond applies).
Skills: metrics,finance,power bi,google sheets,reporting,operations,excel,data,analytics,sql
