Junior Inbound Sales Executive

Role & Responsibilities

• RFQ & Inquiry Management: Promptly handle incoming Requests for Quotes (RFQs) received through multiple channels, including Email, WhatsApp, Call and live Chat Support.
• Quotation Preparation: Understand diverse customer technical requirements to provide accurate product solutions, ensuring standard formats and rigorous quality guidelines are met.
• Timeline Adherence: Prepare and share professional competitive quotations within strictly defined company timelines.
• Lead Follow-up & Nurturing: Proactively follow up with international and domestic B2B customers via phone calls, emails, and WhatsApp to convert inquiries into sales.
• Order Processing: Generate accurate Quotation & Proforma Invoices (PI) immediately upon order confirmation and ensure compliance with standard company formats.
• Cross-Department Coordination: Coordinate closely with the Logistics, Accounts, Procurement and Warehouse teams to verify stock availability, estimate delivery timelines, and ensure smooth order fulfilment.
• Business Development Support: Arrange strategic client meetings and execute targeted cold calls to identify and acquire new business opportunities.
• Commercial Negotiation: Confidently negotiate pricing, payment terms, and international delivery/logistics conditions with clients.
• Relationship Management: Build, nurture, and maintain long-term relationships with global clients, serving as a reliable point of contact.
• Issue Resolution: Professionally handle and resolve customer queries, technical doubts, and post-sales complaints to ensure high customer satisfaction.
• Reporting & Compliance: Maintain meticulous daily records, update sales logs, generate performance reports, and strictly adhere to the company's Standard Operating Procedures (SOPs).

Preferred Candidate Profile

• Experience: 0 to 3 years of proven experience as an Inbound Sales Executive, or Sales Coordinator, preferably from an industrial, engineering, automation, or marine export industry.
• Fresh Graduates with excellent written and verbal English communication skills can apply.
• Education: Graduate/Postgraduate in Business Administration, Marketing, Commerce, or a Technical/Engineering stream.
• Key Skills: Strong understanding of B2B sales cycles, sales coordination, and documentation (Quotations, Proforma Invoices).
• Familiarity or comfort with technical components (such as PLCs, Sensors, Motors, Drives, and automation spare parts) is a major plus.
• Exceptional written and verbal professional communication skills.
• Proficiency in handling multi-channel communication (Outlook/Gmail, CRM systems, business WhatsApp).

• Competencies: Strong negotiation skills, high attention to detail, excellent time management, and a problem-solving mindset.